Your IT department, without the overhead
Proactive support, a local team you know by name, and one predictable monthly bill.
Managed IT Services
Most Memphis businesses with 5 to 75 employees are too big to run IT on favors and too small to justify a full internal department. That gap is where things break: the office manager becomes the de facto IT person, updates get skipped, and nobody notices the backup stopped running until the day it's needed.
ITS' Managed IT Services fill that gap with a fully outsourced IT department. We monitor your systems around the clock, fix problems before your team feels them, and answer the phone when someone needs help. You get a dedicated point of contact who knows your office, your software, and your people, plus a technology plan that keeps your business ahead of problems instead of reacting to them.
Because we're based here, we can be at your office in East Memphis, Germantown, Collierville, or Downtown when a problem can't be solved remotely.
Who it's for
Accounting and CPA firms that can't afford downtime between January and April, and need tax software, client portals, and dual-monitor workstations working every morning.
Law firms where every attorney and paralegal depends on document management, time and billing, and secure remote access.
Engineering and architecture firms running CAD and BIM workstations, plotters, and large project files that strain ordinary equipment.
Any business with no IT staff where the owner or office manager is fielding tech issues instead of doing their real job.
What's included
24/7 monitoring of servers, workstations, and network devices
Unlimited remote help desk support during business hours [confirm hours and after-hours coverage]
On-site support across the Memphis metro when it's needed
Automated patch management for Windows, macOS, and common business applications
Microsoft 365 or Google Workspace administration
New-hire setup and departing-employee offboarding
Hardware and software lifecycle tracking, with budgeting for replacements
Vendor management: we call your ISP, phone provider, and software vendors so you don't have to
Quarterly technology reviews with a written roadmap
Why a flat monthly fee works better
Hourly break-fix support pays your IT provider more when your systems fail. A managed agreement flips that: ITS is paid to keep things running, so preventing problems is in our interest as much as yours. Your monthly cost stays predictable, and you can budget for technology the way you budget for rent.
Schedule a free IT assessment. We'll review your current setup, flag the risks, and show you what a managed plan would look like for your office.
Frequently Asked Questions
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Most managed IT plans are priced per user or per device each month. Your cost depends on headcount, the number of servers and locations, and the support level you need. [ITS to confirm pricing model.] We provide a fixed quote after a short assessment, so there are no surprises.
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[ITS to confirm response targets by priority level.] Critical issues that stop work, like a server outage or an office-wide internet failure, go to the front of the line.
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Most issues are solved remotely in minutes. When a problem needs hands on a device, our technicians come to your office anywhere in the Memphis metro and North Mississippi.
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Often, yes. A part-time person is one point of failure: when they're sick, on vacation, or leave, so does your IT knowledge. Many clients keep their internal person and pair them with ITS through our Co-Managed IT Services.
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We document your network, devices, accounts, and software, install our monitoring tools, and fix the most urgent risks first. Onboarding typically takes [X weeks], and your team keeps working throughout.
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[ITS to confirm contract length and cancellation terms.]