Backup for the people who keep your business running
Keep your IT team. Give them the coverage, tools, and specialists they've been asking for.
Co-Managed IT Services
If your company has one or two IT people, you already know the problem. They're expected to answer every help desk ticket, keep the network secure, plan upgrades, and be on call nights and weekends. Something always gets pushed: usually security, documentation, or the strategic projects leadership keeps asking about.
ITS Co-Managed IT Services add capacity without replacing anyone. Your team stays in charge of priorities and decisions. We fill in where they need help, whether that's 24/7 monitoring, overflow tickets during a busy stretch, or a network engineer or security specialist for a project that would be expensive to hire for full-time.
Your staff also gets access to the same professional-grade monitoring, patching, documentation, and security tools we use for our managed clients, without your company buying separate licenses for each.
Who it's for
Companies with a solo IT manager who needs a backup for vacations, sick days, and the 2 a.m. alert.
Companies with a small IT team who need specialized expertise such as network specialists, regulatory compliance, or cyber security assistance.
Wealth management and investment firms whose internal IT staff need help meeting growing cybersecurity and regulatory expectations.
Logistics and freight companies running dispatch and tracking around the clock, where overnight outages can't wait until morning.
Growing firms taking on an office move, a cloud migration, or a new location that's more than the internal team can absorb.
How we can help
After-hours, overnight, and weekend monitoring and response
Tier 1 help desk overflow, so your staff can focus on bigger projects
Network engineering for firewall, switching, Wi-Fi, and VPN projects
Cybersecurity expertise: EDR, SOC monitoring, and incident response
Project support for migrations, office moves, and new locations
Shared access to monitoring, patching, and documentation platforms
Vacation and leave coverage for your internal IT staff
You decide where the line is
Every co-managed engagement starts with a responsibility map: a plain-language document that spells out who owns what. Your team might keep the help desk and hand us security. Or the reverse. We adjust as your needs change.
Talk with our team about where your IT staff is stretched thin. We'll recommend a coverage plan that fits around them.
Frequently Asked Questions
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No. Co-managed IT is built to support your team, not replace it. Most clients find their internal staff are more effective, and stay longer, once they're no longer covering everything alone.
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Your team does. We agree up front on who owns which responsibilities, and ITS works within your policies, priorities, and approval process.
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Yes. Many co-managed clients start with a single area and expand later. [ITS to confirm minimum engagement.]
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Yes. Your team can use our monitoring, patching, ticketing, and documentation platforms, so everyone works from the same information.
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We share a ticketing system and a direct line to a named ITS contact. Escalation paths are agreed in advance, so an overnight alert reaches the right person without confusion.
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Because ITS already knows your environment and has its documentation, we can step up coverage immediately while you hire, or take over fully if you decide to move to Managed IT.